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Shopee Operations Team Member
1 week ago
We are looking for a skilled and organized Operations Associate to join our team at Shopee Kuala Lumpur. In this role, you will be responsible for managing end-to-end operational processes, ensuring smooth execution across departments.
You will work closely with internal teams to optimize workflows, enhance logistics performance, and drive operational excellence. Your attention to detail and analytical skills will be essential in monitoring KPIs and identifying areas for improvement.
Key Responsibilities:
- Operational Process Optimization: Manage end-to-end operational processes, ensuring efficient execution across departments.
- Performance Monitoring: Monitor key performance indicators (KPIs) related to logistics, processes, and customer service to identify areas for improvement.
- Collaboration and Communication: Work closely with internal teams (e.g., Business Development, Logistics, Customer Service) to resolve operational bottlenecks.
- Data Analysis and Reporting: Analyze data and generate reports to support strategic decision-making and process improvements.
- Standard Operating Procedures (SOPs): Develop and implement standard operating procedures (SOPs) to enhance efficiency.
- External Stakeholder Management: Assist in coordinating with external stakeholders such as vendors, couriers, and suppliers to ensure timely and quality service delivery.
- Operational Workflow Automation: Support the automation and digitalization of operational workflows to improve productivity.
- Issue Resolution: Handle and troubleshoot operational issues promptly to minimize disruptions.
