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Customer Experience Associate

1 week ago

Penang, Malaysia SupportYourApp Full time

At SupportYourApp, we're passionate about delivering exceptional customer experiences to tech companies worldwide.

We're seeking a skilled Customer Experience Associate to join our team. In this role, you will play a critical part in building strong relationships with customers while providing timely and effective support via various communication channels.

Key Responsibilities:
  • Communicate effectively with customers to understand their needs and concerns
  • Resolves customer issues in a timely and professional manner
  • Collaborates with internal teams to ensure seamless customer experiences

Requirements:

  • Native Chinese and English upper intermediate (B2 level) language proficiency
  • At least 6 months of experience in a customer support role
  • Experience with live chats and emails

Benefits:

  • Fully remote work arrangement with flexible scheduling
  • Inclusive international environment with diverse colleagues and clients
  • Paid intensive training and probation to ensure your success in the role
  • Greenhouse conditions for self-development and growth opportunities