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Service Delivery Manager

1 week ago

Petaling Jaya, Selangor, Malaysia Teleperformance Full time
About the Role

This is an exciting opportunity for a seasoned leader to oversee the day-to-day operations of our customer service team.

Key Responsibilities
  • Develop and implement strategies to drive team performance and productivity.
  • Mentor and coach team members to achieve their full potential.
  • Collaborate with stakeholders to identify business risks and opportunities for improvement.
  • Establish and maintain effective relationships with clients and vendors.
Requirements
  • Bachelor's degree or equivalent in a relevant field.
  • Minimum 8 years of experience in operations management, preferably in BPO/ITES industry.
  • Strong leadership and people management skills.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and adapt to change.