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Account Growth Manager

1 week ago

Kuala Kubu Baharu, Selangor, Malaysia Datadot Software Solution Full time

As a seasoned professional, you will bring valuable experience and expertise to our team at Datadot Software Solution, where you will play a pivotal role in shaping our customers' experiences through excellent service and support.

We are committed to delivering exceptional IT Services, Solutions, and Consulting that meet the evolving needs of our clients, and we seek individuals who share our passion for innovation and excellence.

The Job Requirements

Your primary responsibilities will include:

  • Providing exceptional customer service through inbound calls and emails.
  • Developing a strong understanding of Mandarin / Chinese / Cantonese to enhance communication.
  • Resolving customer inquiries and issues with efficiency and effectiveness.
  • Collaborating with internal teams to ensure seamless order processing and delivery.
  • Identifying and escalating customer feedback as necessary.
  • Pursuing new business opportunities through diligent lead follow-up and research.
  • Meeting with potential clients to understand their needs and provide tailored solutions.
  • Managing the sales process to close new business opportunities.
  • Nurturing long-term relationships with existing clients.
  • Exceeding performance targets through consistent effort and dedication.

About the Role

  • You have a minimum of 2 years of experience in a B2B Sales Customer Service role, preferably within the Consulting and IT Services industry.
  • You possess exceptional interpersonal, written, and verbal communication skills.
  • You maintain a high level of attention to detail and deliver work of the utmost quality.
  • You thrive in finding innovative solutions to complex problems.
  • You are an effective team player who excels in managing multiple stakeholders.

Our Offers

  • Flexible working arrangements to suit your needs.
  • Opportunities for career growth and leadership development.
  • A chance to join a leading organization in the consulting sector.