Performance Enhancement Manager

4 days ago


Klang, Selangor, Malaysia Maxis Full time
Our Vision
We strive to empower individuals and teams to turn their ambitions into achievements. As a key player in this vision, the Career Growth Specialist/Performance Enhancement Manager will drive results through effective team management, process improvements, and customer-centric strategies.

About the Role
This critical position ensures that our Business Contact Centre operates at peak performance, meeting Service Level objectives and driving customer satisfaction. Key responsibilities include managing inbound teams, analyzing and improving work processes, and leading support cadence with business teams.

Success Factors
  • Proven track record of successfully managing high-performing teams.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and develop actionable insights.

Benefits
We offer a dynamic work environment that fosters collaboration, innovation, and growth. As a valued member of our team, you will have access to a range of benefits, including professional development opportunities and a competitive compensation package.

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