Email and SMS Campaign Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo PCCW Solutions Limited Full time
About Us

Lenovo PCCW Solutions Limited is a global technology powerhouse serving millions of customers every day in 180 markets. We are focused on delivering Smarter Technology for All, building a more equitable, trustworthy, and smarter future for everyone, everywhere.

We are seeking a highly skilled Data-Driven CRM Expert to join our Engagement Services team. In this role, you will design and implement complex cross-channel marketing campaigns using the Salesforce Marketing Cloud platform.

Your expertise will include leveraging automation, dynamic content, and data-driven segmentation to deliver highly effective campaigns. You will work closely with end business users to understand their marketing goals and develop tailored solutions to achieve those goals.

Key Responsibilities:

  • Develop, code, and launch complex cross-channel CRM marketing campaigns.
  • Translate business objectives into actionable solutions and understand customer communication needs and data streams.
  • Design solutions to leverage automation and dynamic content.
  • Leverage Salesforce Marketing Cloud tools and scripting languages to deliver personalized content.
  • Work with customers to understand campaign parameters and requirements.
  • Collaborate with other team members to provide best practice recommendations to customers.
Requirements

To succeed in this role, you will need:

  • 2+ years of experience on the Salesforce Marketing Cloud platform in email, SMS, and push notifications.
  • A strong foundation in data modeling to determine data flow and transformations necessary to import and transform data.
  • Experience with hand-written AMPscript to personalize emails and add dynamic content.
  • Excellent communication skills to collaborate with multiple cross-functional team members and stakeholders.


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