Client Care Specialist

5 days ago


Ipoh, Perak, Malaysia Prudential Group Full time
Job Description
As a Client Care Specialist at Prudential Group, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. You will be part of a dynamic team that strives to deliver exceptional customer service and maintain a high level of quality service to customers.

About the Role
We are looking for a professional with excellent problem-solving skills, attention to detail, and ability to work well under pressure. The successful candidate will be able to communicate effectively with customers, both verbally and in writing, and provide accurate responses in accordance with agreed quality, compliance, and service level standards.

Key Responsibilities
- Identify customer's needs and provide accurate responses in accordance with agreed quality, compliance, and service level standards
- Proactive engagement with problem-solving skills & provide alternative/solution
- Liaise with other units and departments to resolve customers' issues

Requirements
- Degree in any field from a reputable university or college OR Diploma with at least 1 year relevant working experience OR STPM with at least 2 years relevant working experience OR SPM with at least 2-3 years relevant working experience
- Minimum typing speed of 20 words per minute
- Good command of spoken and written English and Bahasa Malaysia

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