Process Enhancement Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

We are looking for a skilled Operational Excellence Specialist to join our team at Tbwa Chiat/Day Inc. As an Operational Excellence Specialist, you will play a crucial role in driving operational efficiency and effectiveness within our organization.

About the Job

The Operational Excellence Specialist will be responsible for identifying areas of improvement within the group and developing systematic approaches to streamline processes, enhance productivity, and improve customer experience. This role involves working closely with different stakeholders from the operations team to gather insights, understand requirements, and develop solutions that meet business needs.

Key Responsibilities:
  1. Identify Improvement Opportunities: Use data analysis and voice of customer analysis to identify areas of improvement and present findings to external stakeholders for further product or campaign enhancements.
  2. Collaborate with Stakeholders: Serve as the key contact point between OpEx, the operations team, and external stakeholders.
  3. Develop Solutions: Work with different stakeholders from the operations team to gather insights, understand requirements, and develop solutions that meet business needs.
  4. Implement Changes: Drive and lead process, policies, and procedure re-engineering initiatives with internal and external stakeholders to ensure effective execution and efficiency across business operations activities.
Requirements:
  • Bachelor or master's degree in business administration, engineering, operations management, or a related field.
  • Minimum 3 years of experience leading a team of business analysts or operation excellence with a proven track record of driving operational excellence and process improvement.
  • Strong knowledge of lean methodologies, Six Sigma, Kaizen, and other continuous improvement frameworks.


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