Technical Support Associate

7 days ago


Kuala Kubu Baharu, Selangor, Malaysia DSS Software Ltda. Full time

We are seeking a highly skilled Customer Support Specialist to join our DSS Software Ltda. team.

Job Description:

  • Provide exceptional customer service and support through phone, email, chat, or social media
  • Respond to customer inquiries in a timely and professional manner
  • Handle customer complaints and resolve issues within set time frames

Requirements:

  • Able to speak, read and write Mandarin or Cantonese or Japanese (required)
  • Proven customer service experience (1-2 years preferred)
  • Excellent verbal and written communication skills
  • Ability to multi-task and manage time effectively
  • Strong problem-solving skills
  • Proficient in using CRM platforms and basic computer applications

Benefits:

  • Opportunity to work with a reputable company
  • Collaborative work environment
  • Professional development opportunities


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