Help Desk Specialist
7 days ago
Career Opportunities: Help Desk Specialist
Job Summary:
This role requires a high level of technical expertise and excellent customer service skills.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat
- Diagnose and resolve technical issues in a timely and professional manner
- Escalate complex issues to senior technicians as needed
Requirements:
- Able to speak, read and write Mandarin or Cantonese or Japanese (required)
- Proven technical support experience (1-2 years preferred)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficient in using CRM platforms and technical software
What We Offer:
- Competitive salary and benefits package
- Opportunities for career advancement
- Collaborative and dynamic work environment
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