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Help Desk Technician

1 week ago

Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full time

We are seeking a highly motivated and detail-oriented Remote Support Specialist to join our team at Blacksire. As a Customer Service Officer, you will be responsible for providing exceptional customer support through live chats, ensuring customer satisfaction while working from home.

Key Responsibilities
  • Respond professionally to customer inquiries via live chat.
  • Achieve in-depth knowledge of our operations to resolve customer issues effectively.
  • Handle customer complaints promptly, provide suitable solutions, and ensure timely follow-ups.
  • Contribute to the growth of our business by taking on additional tasks as assigned.
Requirements
  • Minimum 1 year of experience in customer service, preferably in a virtual environment.
  • Excellent communication, problem-solving, and time management skills.
  • Ability to multitask, prioritize tasks effectively, and work independently.
  • Creative thinking and strong analytical skills.
  • Able to maintain confidentiality and adhere to company policies.
  • Familiarity with industry-standard software and tools.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.