Desktop Support Professional

2 days ago


Kuala Selangor, Selangor, Malaysia Quantum Full time

We're looking for a skilled Help Desk Technician to join our Quantum team As a key member of our information team, you'll play a critical role in ensuring the success of our organization by providing top-notch technical support to our customers.

Key Job Responsibilities:

  1. Respond to customer inquiries via phone, chat, or email, providing timely and effective technical assistance.
  2. Diagnose and resolve technical hardware and software issues, utilizing available information resources to inform your decisions.
  3. Communicate clearly with customers, advising them on appropriate actions to take during technical difficulties.
  4. Log all help desk interactions, tracking progress and resolution to ensure quality service standards.
  5. Work collaboratively with the team to identify and escalate situations requiring urgent attention, ensuring timely resolutions.

Requirements:

  • Educational Background: Associate's degree or equivalent experience in Information Technology or a related field.
  • Technical Proficiency: Familiarity with various operating systems, software applications, and hardware components.
  • Soft Skills: Excellent problem-solving and analytical skills, with the ability to multitask in a fast-paced environment.


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