Remote Customer Service Representative

3 days ago


Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full time
About the Role

We are seeking a skilled and customer-focused individual to join our team as a Remote Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional service to our clients through live chats, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Respond to live chats in a professional manner, answering customer inquiries and resolving issues in a timely and effective way.
  • Demonstrate a deep understanding of our operations to provide accurate solutions and promote good customer experience.
  • Handle customer complaints, providing appropriate solutions and alternatives within the required timeframes, and follow up to ensure resolution.
  • Support other ad-hoc or administrative duties as assigned related to customer service.
  • Ensure customer satisfaction and provide professional customer support.
Requirements
  • Minimum 1 year of experience in a customer service industry, preferably in a virtual environment.
  • Able to work in a fast-paced environment, independent, customer-focused, result-oriented, and disciplined.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Creative thinking and problem-solving skills.
  • Able to work on 24/7 rotating shifts, during weekends and public holidays.
  • Ability to read and write in English, Bahasa Melayu, and Mandarin.
Benefits
  • Leader's & Mentor's Support: Seek help, receive feedback, set up goals & develop your skills.
  • Fast-Paced Career Path: Opportunities for professional development, promotions & pay rises.
  • Flexible Hours: Adjust your time to work efficiently.
  • Optical & Dental: Dental and vision coverage.


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