Technical Service Representative
2 days ago
We're seeking an IT Support Specialist to join our Quantum team As a key member of our information team, you'll play a crucial role in ensuring the success of our organization by providing top-notch technical support to our customers.
Key Responsibilities:
- Remote Technical Assistance: Provide timely and effective technical assistance via phone, chat, or email to customers experiencing technical difficulties.
- Technical Issue Resolution: Diagnose and resolve complex technical hardware and software issues efficiently to minimize downtime and maximize productivity.
- Resource Utilization: Research questions using available information resources to provide expert advice and guidance to customers.
- Customer Communication: Advise customers on appropriate actions to take during technical difficulties, ensuring clear understanding and swift resolution.
Requirements:
- Certification: Associate's degree or equivalent experience in Information Technology or a related field.
- Tech Skills: Familiarity with various operating systems, software applications, and hardware components.
- Soft Skills: Excellent communication and customer service skills, with the ability to multitask in a fast-paced environment.
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