Digital Customer Service Officer

6 days ago


Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service through live chats, responding promptly to customer inquiries, and resolving issues efficiently.

Key Responsibilities
  • Provide top-notch customer service via live chats, addressing questions and resolving issues in a professional and timely manner.
  • Develop a thorough understanding of our operations to offer accurate solutions and promote positive customer experiences.
  • Handle customer complaints, offering suitable solutions and alternatives within set timeframes, and follow up to ensure resolution.
  • Support other tasks related to customer service as needed.
  • Maintain a high level of customer satisfaction and deliver professional customer support.
Requirements
  • Minimum 1 year of experience in a customer service industry, preferably in a virtual environment.
  • Able to work in a fast-paced environment, independent, customer-focused, result-oriented, and disciplined.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Creative thinking and problem-solving skills.
  • Able to work on 24/7 rotating shifts, during weekends and public holidays.
  • Ability to read and write in English, Bahasa Melayu, and Mandarin.
Benefits
  • Leader's & Mentor's Support: Guidance for skill development.
  • Fast-Paced Career Path: Opportunities for professional development, promotions & pay rises.
  • Flexible Hours: Work arrangements to enhance productivity.
  • Optical & Dental: Ongoing dental and vision coverage.


  • Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full time

    Customer Service Officer (Work Remotely)This job is for a Remote Customer Service Officer. You will respond to live chats, solve customer issues, and ensure customer satisfaction while working from home.Salary: RM 3000 - RM 4500Work Basis: Full-TimeJob DescriptionRespond to live chats professionally and answer customers' enquiries.Acquire detailed knowledge...


  • Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full time

    About the RoleThe Customer Service Officer will play a crucial role in delivering exceptional customer experiences from the comfort of their own homes.Key ResponsibilitiesProvide responsive and professional support to clients via live chats, emails, or phone calls.Maintain detailed knowledge of the company's operation to efficiently resolve client...


  • Kuala Kubu Baharu, Selangor, Malaysia Datadot Software Solution Full time

    DATADOT is an innovative global Information Technology Services & Solutions company providing excellent IT Services, Solutions and Consulting to its esteemed clients across the globe. Our IT, manpower, and infrastructure solutions are developed keeping all types of organizations in mind, be it a start-up, SME or an MNC Enterprise. Our motto is to...


  • Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full time

    About the RoleWe are seeking a skilled and customer-focused individual to join our team as a Remote Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional service to our clients through live chats, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesRespond to...


  • Kuala Kubu Baharu, Selangor, Malaysia Datadot Software Solution Full time

    At Datadot Software Solution, we're dedicated to delivering exceptional IT services and solutions that exceed our clients' expectations. We're seeking a talented Sales and Customer Service Professional to join our team.About the RoleThe ideal candidate will have at least 2 years of experience in a B2B Sales Customer Service role, preferably within the...


  • Kuala Kubu Baharu, Selangor, Malaysia Up Tree Marketing Sdn Bhd Full time

    This job is for a Junior Digital Marketer (Chinese & English). You might like this job because you'll create engaging social media content, work on digital campaigns, manage influencers, and stay updated on social media trends.ResponsibilitiesCreating social media content plans aligned with the company's brand identity.Collaborating with the marketing team...


  • Kuala Kubu Baharu, Selangor, Malaysia Cosmo Goodness Sdn Bhd Full time

    Cosmo Goodness Sdn Bhd is seeking a customer service representative to provide exceptional care to customers, explain health products, and enhance their overall experience. This role offers opportunities for growth, commissions, and personal fulfillment.ResponsibilitiesProvide a warm welcome to customers and establish a positive rapport.Engage customers,...


  • Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full time

    About the PositionThis is an exciting opportunity to join our team as a Digital Customer Service Officer, where you will play a vital role in delivering exceptional customer service through live chats. Your primary responsibility will be to respond promptly to customer inquiries, resolve issues efficiently, and maintain a high level of customer...


  • Kuala Kubu Baharu, Selangor, Malaysia Datadot Software Solution Full time

    Datadot Software Solution offers unparalleled IT services and solutions to clients globally. As an IT Service Consultant, you'll play a crucial role in shaping our clients' success by delivering tailored solutions and exceptional customer service.About the CompanyWe are a dynamic organization committed to innovation, quality, and customer satisfaction. With...


  • Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full time

    About the JobThis role involves working as a Virtual Support Agent, providing top-notch customer service through live chats. You will be expected to respond promptly to customer inquiries, resolve issues efficiently, and maintain a high level of customer satisfaction.Job DescriptionProvide exceptional customer service via live chats, answering questions and...


  • Kuala Kubu Baharu, Selangor, Malaysia HSBC Full time

    **About Us**HSBC is a leading global banking and financial services organization with operations in 64 countries. We aim to be where the growth is, enabling businesses to thrive and economies to prosper.Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management, with USD1.4 trillion in assets. Across Asia, where...


  • Kuala Kubu Baharu, Selangor, Malaysia Datadot Software Solution Full time

    Datadot Software Solution is committed to delivering exceptional customer experiences through our dedicated Customer Success Managers. As a key member of our team, you'll be responsible for ensuring customer satisfaction, identifying new business opportunities, and driving sales growth.About the TeamWe are a passionate team of professionals dedicated to...


  • Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Service Officer to join our team. As a Customer Service Officer, you will be responsible for providing exceptional customer service to clients.ResponsibilitiesRespond to client inquiries promptly and professionally via live chats, emails, or phone calls.Develop a deep understanding of the...


  • Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full time

    Role DescriptionThis position involves working from home as a Customer Service Officer, providing exceptional support to clients.Key ResponsibilitiesRespond to client inquiries in a professional and timely manner via live chats, emails, or phone calls.Develop a deep understanding of the company's operations to efficiently resolve client issues.Communicate...


  • Kuala Kubu Baharu, Selangor, Malaysia MIMOS Berhad Full time

    This job is a Project Manager in the PMO Office. You'll oversee budgets, schedules, and project quality, ensuring everything runs smoothly. You might like this job because it involves leading multiple projects and coordinating with various teams to achieve successEnsure scope, schedule and costs are reasonable and achievable.Define project scope, goals, and...


  • Kuala Kubu Baharu, Selangor, Malaysia MIMOS Berhad Full time

    This job is a Project Manager in the PMO Office. You'll oversee budgets, schedules, and project quality, ensuring everything runs smoothly. You might like this job because it involves leading multiple projects and coordinating with various teams to achieve successEnsure scope, schedule and costs are reasonable and achievable.Define project scope, goals, and...


  • Kuala Kubu Baharu, Selangor, Malaysia Grandeur Vibes Sdn Bhd Full time

    Job Description: Develop and execute strategic marketing plans to drive brand awareness, customer engagement, and sales growth.Key Responsibilities:Analyze market trends, consumer behavior, and competitor strategies to identify new opportunities.Collaborate with internal teams (sales, operations, product development) to align marketing efforts with business...


  • Kampong Baharu Balakong, Selangor, Malaysia Signature Market Full time

    This role is for an Executive in Customer Care at Signature Market. You might like this job because you'll be building relationships with customers to enhance our company's progress and products, providing professional support and ensuring customer satisfaction.Signature Market offers a supportive work environment where you can grow...

  • Client Liaison

    5 days ago


    Kuala Kubu Baharu, Selangor, Malaysia Hiredly X Full time

    Job DescriptionThe successful candidate will be a self-motivated and results-driven Sales Consultant who is passionate about delivering exceptional customer experiences. You will be responsible for creating and implementing sales strategies that meet or exceed sales targets, while maintaining strong relationships with existing clients.Key TasksDevelop and...


  • Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full time

    Job DescriptionThis position is for a remote customer service professional. You will be responsible for providing top-notch support to clients through various communication channels.Key ResponsibilitiesRespond to client inquiries in a professional and timely manner.Acquire detailed knowledge of the company's operation to effectively resolve client...