Digital Customer Service Officer
6 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service through live chats, responding promptly to customer inquiries, and resolving issues efficiently.
Key Responsibilities- Provide top-notch customer service via live chats, addressing questions and resolving issues in a professional and timely manner.
- Develop a thorough understanding of our operations to offer accurate solutions and promote positive customer experiences.
- Handle customer complaints, offering suitable solutions and alternatives within set timeframes, and follow up to ensure resolution.
- Support other tasks related to customer service as needed.
- Maintain a high level of customer satisfaction and deliver professional customer support.
- Minimum 1 year of experience in a customer service industry, preferably in a virtual environment.
- Able to work in a fast-paced environment, independent, customer-focused, result-oriented, and disciplined.
- Ability to multi-task, prioritize, and manage time effectively.
- Creative thinking and problem-solving skills.
- Able to work on 24/7 rotating shifts, during weekends and public holidays.
- Ability to read and write in English, Bahasa Melayu, and Mandarin.
- Leader's & Mentor's Support: Guidance for skill development.
- Fast-Paced Career Path: Opportunities for professional development, promotions & pay rises.
- Flexible Hours: Work arrangements to enhance productivity.
- Optical & Dental: Ongoing dental and vision coverage.
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Customer Service Officer
7 days ago
Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full timeCustomer Service Officer (Work Remotely)This job is for a Remote Customer Service Officer. You will respond to live chats, solve customer issues, and ensure customer satisfaction while working from home.Salary: RM 3000 - RM 4500Work Basis: Full-TimeJob DescriptionRespond to live chats professionally and answer customers' enquiries.Acquire detailed knowledge...
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Customer Service Representative
1 day ago
Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full timeAbout the RoleThe Customer Service Officer will play a crucial role in delivering exceptional customer experiences from the comfort of their own homes.Key ResponsibilitiesProvide responsive and professional support to clients via live chats, emails, or phone calls.Maintain detailed knowledge of the company's operation to efficiently resolve client...
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Customer Service Executive
2 days ago
Kuala Kubu Baharu, Selangor, Malaysia Datadot Software Solution Full timeDATADOT is an innovative global Information Technology Services & Solutions company providing excellent IT Services, Solutions and Consulting to its esteemed clients across the globe. Our IT, manpower, and infrastructure solutions are developed keeping all types of organizations in mind, be it a start-up, SME or an MNC Enterprise. Our motto is to...
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Remote Customer Service Representative
6 days ago
Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full timeAbout the RoleWe are seeking a skilled and customer-focused individual to join our team as a Remote Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional service to our clients through live chats, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesRespond to...
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Sales and Customer Service Professional
1 day ago
Kuala Kubu Baharu, Selangor, Malaysia Datadot Software Solution Full timeAt Datadot Software Solution, we're dedicated to delivering exceptional IT services and solutions that exceed our clients' expectations. We're seeking a talented Sales and Customer Service Professional to join our team.About the RoleThe ideal candidate will have at least 2 years of experience in a B2B Sales Customer Service role, preferably within the...
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Junior Digital Marketer
3 days ago
Kuala Kubu Baharu, Selangor, Malaysia Up Tree Marketing Sdn Bhd Full timeThis job is for a Junior Digital Marketer (Chinese & English). You might like this job because you'll create engaging social media content, work on digital campaigns, manage influencers, and stay updated on social media trends.ResponsibilitiesCreating social media content plans aligned with the company's brand identity.Collaborating with the marketing team...
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Kuala Kubu Baharu, Selangor, Malaysia Cosmo Goodness Sdn Bhd Full timeCosmo Goodness Sdn Bhd is seeking a customer service representative to provide exceptional care to customers, explain health products, and enhance their overall experience. This role offers opportunities for growth, commissions, and personal fulfillment.ResponsibilitiesProvide a warm welcome to customers and establish a positive rapport.Engage customers,...
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Virtual Support Agent
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Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full timeAbout the PositionThis is an exciting opportunity to join our team as a Digital Customer Service Officer, where you will play a vital role in delivering exceptional customer service through live chats. Your primary responsibility will be to respond promptly to customer inquiries, resolve issues efficiently, and maintain a high level of customer...
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IT Service Consultant
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Customer Experience Specialist
6 days ago
Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full timeAbout the JobThis role involves working as a Virtual Support Agent, providing top-notch customer service through live chats. You will be expected to respond promptly to customer inquiries, resolve issues efficiently, and maintain a high level of customer satisfaction.Job DescriptionProvide exceptional customer service via live chats, answering questions and...
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Financial Services Manager
1 day ago
Kuala Kubu Baharu, Selangor, Malaysia HSBC Full time**About Us**HSBC is a leading global banking and financial services organization with operations in 64 countries. We aim to be where the growth is, enabling businesses to thrive and economies to prosper.Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management, with USD1.4 trillion in assets. Across Asia, where...
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Customer Success Manager
1 day ago
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Virtual Client Assistant
1 day ago
Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full timeJob OverviewWe are seeking a highly skilled and motivated Customer Service Officer to join our team. As a Customer Service Officer, you will be responsible for providing exceptional customer service to clients.ResponsibilitiesRespond to client inquiries promptly and professionally via live chats, emails, or phone calls.Develop a deep understanding of the...
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Help Desk Specialist
1 day ago
Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full timeRole DescriptionThis position involves working from home as a Customer Service Officer, providing exceptional support to clients.Key ResponsibilitiesRespond to client inquiries in a professional and timely manner via live chats, emails, or phone calls.Develop a deep understanding of the company's operations to efficiently resolve client issues.Communicate...
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Project Manager – PMO Office
1 week ago
Kuala Kubu Baharu, Selangor, Malaysia MIMOS Berhad Full timeThis job is a Project Manager in the PMO Office. You'll oversee budgets, schedules, and project quality, ensuring everything runs smoothly. You might like this job because it involves leading multiple projects and coordinating with various teams to achieve successEnsure scope, schedule and costs are reasonable and achievable.Define project scope, goals, and...
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Project Manager – PMO Office
22 hours ago
Kuala Kubu Baharu, Selangor, Malaysia MIMOS Berhad Full timeThis job is a Project Manager in the PMO Office. You'll oversee budgets, schedules, and project quality, ensuring everything runs smoothly. You might like this job because it involves leading multiple projects and coordinating with various teams to achieve successEnsure scope, schedule and costs are reasonable and achievable.Define project scope, goals, and...
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Director of Brand Development
4 days ago
Kuala Kubu Baharu, Selangor, Malaysia Grandeur Vibes Sdn Bhd Full timeJob Description: Develop and execute strategic marketing plans to drive brand awareness, customer engagement, and sales growth.Key Responsibilities:Analyze market trends, consumer behavior, and competitor strategies to identify new opportunities.Collaborate with internal teams (sales, operations, product development) to align marketing efforts with business...
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Customer Service Executive
2 days ago
Kampong Baharu Balakong, Selangor, Malaysia Signature Market Full timeThis role is for an Executive in Customer Care at Signature Market. You might like this job because you'll be building relationships with customers to enhance our company's progress and products, providing professional support and ensuring customer satisfaction.Signature Market offers a supportive work environment where you can grow...
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Client Liaison
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Remote Support Professional
1 day ago
Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full timeJob DescriptionThis position is for a remote customer service professional. You will be responsible for providing top-notch support to clients through various communication channels.Key ResponsibilitiesRespond to client inquiries in a professional and timely manner.Acquire detailed knowledge of the company's operation to effectively resolve client...