Virtual Support Agent

3 days ago


Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full time
About the Position

This is an exciting opportunity to join our team as a Digital Customer Service Officer, where you will play a vital role in delivering exceptional customer service through live chats. Your primary responsibility will be to respond promptly to customer inquiries, resolve issues efficiently, and maintain a high level of customer satisfaction.

Key Duties
  • Deliver top-notch customer service via live chats, addressing questions and resolving issues in a professional and timely manner.
  • Foster a deep understanding of our operations to provide accurate solutions and promote positive customer experiences.
  • Handle customer complaints, offering suitable solutions and alternatives within set timeframes, and follow up to ensure resolution.
  • Support other tasks related to customer service as needed.
  • Maintain a high level of customer satisfaction and deliver professional customer support.
Requirements
  • At least 1 year of experience in customer service, preferably in a virtual setting.
  • Able to work independently in a fast-paced environment, prioritizing tasks and managing time effectively.
  • Skilled in utilizing creative thinking and problem-solving skills to resolve customer issues.
  • Adaptable to rotating shifts, including weekends and public holidays.
  • Proficient in reading and writing English, Bahasa Melayu, and Mandarin.
Perks
  • Guidance from leaders and mentors for skill development.
  • Opportunities for career advancement, promotions, and salary increases.
  • Flexibility in work arrangements to enhance productivity.
  • Ongoing dental and vision coverage.


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