Customer Experience Specialist

7 days ago


Kuala Kubu Baharu, Selangor, Malaysia Blacksire Full time
About the Job

This role involves working as a Virtual Support Agent, providing top-notch customer service through live chats. You will be expected to respond promptly to customer inquiries, resolve issues efficiently, and maintain a high level of customer satisfaction.

Job Description
  • Provide exceptional customer service via live chats, answering questions and resolving issues in a professional and timely manner.
  • Develop a thorough understanding of our operations to offer accurate solutions and promote positive customer experiences.
  • Address customer complaints, offering suitable solutions and alternatives within set timeframes, and follow up to ensure resolution.
  • Assist with other tasks related to customer service as needed.
  • Prioritize customer satisfaction and deliver professional customer support.
Responsibilities
  • Work independently in a fast-paced environment, prioritizing tasks and managing time effectively.
  • Utilize creative thinking and problem-solving skills to resolve customer issues.
  • Adhere to rotating shifts, including weekends and public holidays.
  • Demonstrate proficiency in reading and writing English, Bahasa Melayu, and Mandarin.
What We Offer
  • Access to leader's and mentor's guidance for skill development.
  • Opportunities for career growth, promotions, and salary increases.
  • Flexible work arrangements to enhance productivity.
  • Ongoing dental and vision coverage.


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