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Technical Support Engineer

7 days ago

Kuala Selangor, Selangor, Malaysia Lime Solution Sdn Bhd Full time

Lime Solution Sdn Bhd is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance to our clients and resolving technical issues with our products and services.

Key Responsibilities:

  • Analyze and resolve technical issues with our products and services.
  • Provide technical support to customers via phone, email, and in-person.
  • Develop and implement technical solutions to improve customer satisfaction and reduce technical issues.
  • Collaborate with colleagues to identify areas for improvement and develop strategies to address these areas.
  • Stay up-to-date with the latest technological advancements and apply this knowledge to improve our products and services.

Requirements:

  • Degree in Computer Science, Information Technology, or related field.
  • Minimum 3 years of experience in technical support.
  • Strong knowledge of computer systems, networks, and software applications.
  • Excellent problem-solving and analytical skills.
  • Ability to work effectively in a team environment.
  • Strong communication and interpersonal skills.