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IT Support Specialist

7 days ago

Kuala Selangor, Selangor, Malaysia Lime Solution Sdn Bhd Full time

Job Overview

Lime Solution Sdn Bhd is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to our clients.

Key Responsibilities:

  • Perform machine setup, troubleshooting & analysis for Company's Products at client's premises.
  • Troubleshoot issues and outages.
  • Monitor network performance (availability, latency etc.) and test for weaknesses.
  • Provide advice on the most suitable IT solution.
  • Troubleshoot and fix network and software issues.
  • Diagnose, troubleshoot & solve technical issues when they arise.
  • Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
  • Manage installations, upgrades, and configurations of hardware and software.
  • Assess system performance and recommend improvements.
  • Draft job scopes related to Standard Operating Procedures (SOP).
  • Perform other ad-hoc tasks as assigned by superior.

Requirements:

  • Diploma Holder in Computer Engineering / Computer Science / IT or relevant field.
  • Proven experience as IT Senior Engineer for a minimum of 3 years.
  • Extensive knowledge of computer hardware systems, system installation, configuration, analysis, LAN and wireless networks.
  • Familiarity with general OS systems, Enterprise, and Office software.
  • Ability to troubleshoot complex software and hardware issues.
  • Knowledge of database and networking security systems.
  • Advanced skills in MFC Product & Network.
  • Good analytical and problem-solving skills.
  • Strong organizational and time management skills.
  • Good communication skills in both written & verbal forms and interpersonal skills.
  • Good customer liaison skills.
  • Valid driver's license (B2 or D) and vehicle are required for this position as it requires onsite client support.

Personal Qualities:

  • Able to multitask and complete tasks within the time frame.
  • Attention to detail with the ability to meet deadlines in a timely manner.
  • Hands-on commitment to getting the job done.
  • Passionate to work, reliable, positive, and professional with a can-do attitude.
  • Ability to understand and relate to problems where solutions are identified.
  • Able to travel intensively for field/site visits as required.