Customer Support Executive

3 days ago


Kuala Selangor, Malaysia Fujifilm Full time

**Responsibilities**:

- Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
- As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.
- Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
- Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
- Processing of consumables and supplies orders for customers.
- Conduct daily activities in accordance with FUJIFILM Business Innovation's policies, procedures and code of conduct.
- Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation's policies.

**About Us**:
**About Us**
FUJIFILM Business Innovation Malaysia Sdn. Bhd., a MSC status Company which is wholly owned by FUJIFILM Business Innovation Asia Pacific Pte Ltd (Singapore). Its main activity involves in providing shared services of Technical Support, Customer Support, On-line Support and Finance Services Operation to all affiliated Company under the umbrella of FUJIFILM Business Innovation across Asia Pacific.

About the Team: At Fujifilm we create innovative products and deliver effective solutions in a wide variety of fields to server society, contribution to the quality of life, and enhance environmental sustainability.

Benefits



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