Customer Service Representative for Asia Markets

7 hours ago


Klang, Selangor, Malaysia Hunters International Sdn Bhd Full time

Job Title: Customer Service Representative for Asia Markets

About the Role:

We are seeking a highly skilled and experienced customer service representative to join our team at Hunters International Sdn Bhd. As a customer service representative, you will be responsible for handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to our company's products.

Key Responsibilities:

  • Handle all inbound calls efficiently and effectively, ensuring that customers receive accurate information and timely solutions to their queries.
  • Create and manage all tickets pertaining to customer cases, following up closely until cases are resolved.
  • Work closely with sales and level 2 support team members to ensure seamless communication and collaboration on client contracts expiration and technical assistance.
  • Exceed customer expectations by providing exceptional customer service, accurate information, and meeting KPI elements and SLA requirements.
  • Licenses issue and provision to customers.
  • Periodic Maintenance Announcement.

Requirements:

  • A minimum of 1 year of relevant working experience in customer-facing roles.
  • Strong English communication skills.
  • Basic Japanese language skills.
  • Able to work in a team environment and possess excellent interpersonal skills.
  • Able to work 3 days a week, 12-hour shift.

Compensation:

  • The estimated salary range for this role is MYR 3,000 - MYR 6,000 per month, depending on qualifications and experience.


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