SaaS Support Technical Lead

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Symphony Industrial AI, Inc. Full time
About Us

Symphony Industrial AI, Inc. is a global leader in financial services software, delivering innovative compliance and fraud solutions. Our company culture values collaboration, innovation, and continuous improvement.

Job Description

This position requires a highly skilled individual to join our Customer Operations team. As a Cloud Solutions Engineer, you will be responsible for ensuring the smooth operation of our SaaS solutions.

  • Triaging incidents effectively and gathering the right information.
  • Reviewing logs to identify root causes and planning next steps for resolution.
  • Maintaining compliance with security and governance policies in a regulated industry.
  • Working closely with engineering and customer success teams to enhance service reliability.
Key Responsibilities
  • Monitoring and maintaining the health of SaaS environments.
  • Investigating and resolving incidents, problems, and service requests.
  • Participating in root cause analysis and post-incident reviews.
  • Implementing and managing changes to cloud environments.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Symphony Industrial AI, Inc. Full time

    Symphony Industrial AI, Inc. is a leading provider of financial services software, delivering cutting-edge compliance and fraud solutions. We are seeking a highly skilled Customer Operations Engineer to join our team.As a Customer Operations Engineer, you will be responsible for ensuring the reliability, performance, and availability of our SaaS solutions....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Robert Walters Full time

    We are seeking a Director of Technology - SaaS Platform to lead our technology strategy and implementation.Our client is a technology company specializing in AI-driven solutions, empowering businesses with cutting-edge technologies. They are shaping the future of enterprise applications and services with a strong focus on GenAI and SaaS platforms.About the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Crystal Intelligence Full time

    About the RoleWe are looking for a talented Customer Success and Support Lead to join our team at Crystal Intelligence.Responsibilities:Manage customer relationships and ensure timely resolution of technical issues.Develop and implement strategic account plans to drive customer growth and retention.Collaborate with cross-functional teams to enhance the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Access Group Full time

    Senior Software EngineerWe are looking for an experienced software engineer to join our team, who will help us continue to grow and evolve as an organization. As a key member of our engineering team, you will play a vital role in driving technical excellence and innovation across our teams, while collaborating with cross-functional teams to drive business...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Access Group Full time

    Senior Software EngineerWe're seeking talented individuals who share our passion for innovation and excellence. Our ideal candidate will be a seasoned software engineer with extensive experience in designing and delivering complex enterprise SaaS solutions.About the Role:Architect and lead implementation of strategic software initiatives directly supporting...

  • Technical Lead SFCC

    7 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Valiram Group (Luxury Ventures Pte Ltd Full time

    About the RoleWe are seeking a talented Technical Lead - SFCC to lead our ecommerce development team. As a Technical Lead, you will be responsible for ensuring the delivery of high-quality ecommerce solutions for our clients. This role involves working closely with internal stakeholders and external brands to understand their needs and deliver tailored...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Capcon Asia Full time

    About the RoleThis Lead DevOps Engineer position offers an exciting opportunity to work on a mobile-first EduTech SaaS platform that has achieved remarkable growth and success. As a key member of our engineering team, you will be responsible for delivering results on urgent initiatives, improving AWS resource management, and collaborating with the CTO.Our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full time

    Nirvana Asia is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care.We are seeking a highly motivated Technical Support Operations Lead to join our team. As a key member of our customer service organization, you will be responsible for leading technical account management and operations management functions.In...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full time

    About Nirvana AsiaNirvana Asia is a leading medical technology company that is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. We are committed to delivering exceptional service to our customers and are seeking a talented individual to join our team as a Technical Support Center Manager.The successful...

  • Technical Lead

    9 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Nintex Full time

    About Nintex: At Nintex, we're revolutionizing the way people work by empowering them to innovate and succeed in an ever-evolving world.We are a global leader in process intelligence and automation, trusted by over 10,000 organizations across 90 countries. Our platform is the foundation for their digital transformation journeys, helping them manage,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Capcon Asia Full time

    Technical Account Delivery ExpertYou will be responsible for delivering exceptional customer experiences through the implementation of SaaS solutions for enterprise clients.You will work closely with clients to understand their technical and business requirements, and develop tailored solutions to meet their needs.With a strong focus on technical expertise...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Capcon Asia Full time

    About the RoleThis is an exciting opportunity to join the Capcon Asia team as an Implementation Manager Lead, responsible for driving the successful implementation of SaaS solutions for enterprise clients.You will work closely with clients to understand their technical and business requirements, and develop tailored solutions to meet their needs.With a...

  • Technical Team Lead

    5 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Mühlbauer GmbH & Co. KG Full time

    As a Technical Team Lead at Mühlbauer GmbH & Co. KG, you will be responsible for managing a team of specialists in software development, database administration, and IT infrastructure support.About the RoleThe ideal candidate will have a strong background in IT support, with a minimum of 10 years of experience, including at least 4 years in a leadership...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted AS Full time

    Company OverviewØrsted A/S is a leading global developer of offshore wind farms, with a strong focus on sustainability and innovation. Our team works collaboratively to deliver high-quality services to our customers.Job DescriptionWe are seeking a highly skilled IT Technical Support Specialist to join our Global Service Desk team. As an IT Technical Support...

  • Technical Lead

    7 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia LittleLives Inc Full time

    LittleLives Inc is a dynamic technology company pushing the boundaries of education innovation. As a Technical Lead, you will oversee our frontend development efforts, driving technical excellence and strategic growth.Your key responsibilities will include:Leading and mentoring a team of frontend developers.Architecting and implementing scalable, secure, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hubble Full time

    Job DescriptionWe are seeking a highly motivated and experienced Sales Development Representative to join our team. As a key member of our sales department, you will be responsible for generating new business leads and supporting the sales team in achieving business goals.About the RoleThe ideal candidate will have a proven track record of lead generation,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia e2open Full time

    Job DescriptionE2open is the leading connected supply chain platform that empowers global companies to transform their operations. We have created a vast network of over 400,000 partners who work together seamlessly as one multi-enterprise community.We are committed to delivering exceptional customer experiences through our innovative SaaS platform. Our team...

  • Technical Lead

    7 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SEEK Full time

    We are looking for a highly experienced Senior Software Engineer to join our core engineering team. The successful candidate will possess a strong background in software engineering, a proven track record of delivering high-quality solutions, and excellent communication and collaboration skills. You will be responsible for leading cross-functional teams,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Capcon Asia Full time

    We are Capcon Asia, a Malaysia-based tech company that offers customised strategies and integrated solutions for cloud computing, network monitoring, unified communications, and collaboration.About the JobThis role requires a Senior Software Developer with expertise in Telco and SaaS industries. The ideal candidate will design and develop mobile applications...


  • Kuala Lumpur, Kuala Lumpur, Malaysia e2open Full time

    E2open is the connected supply chain platform that enables companies to transform their manufacturing, logistics, and sales processes. Our multi-enterprise network connects over 400,000 partners, providing a robust data foundation for our SaaS platform.We are looking for an experienced Sr. Software Engineer/SQL developer to join our Sales and Operations...