Senior IT Support Specialist
3 days ago
Puncak Tegap Sdn Bhd seeks an experienced Senior IT Support Specialist to join its command center team. The ideal candidate will have strong technical expertise and excellent problem-solving skills to support business continuity and operational excellence.
Key Responsibilities:
Incident Management- Respond to and resolve technical issues in a timely and professional manner.
- Work closely with internal and external teams to ensure effective incident management and resolution.
- Maintain accurate incident logs and report on post-incident analysis.
- Proactively monitor critical systems, networks, and applications for performance and uptime issues.
- Maintain a high level of situational awareness to quickly identify potential issues.
- Perform routine maintenance tasks to ensure system stability and security.
- Analyze operational processes and recommend improvements for greater efficiency and reliability.
- Collaborate with cross-functional teams to implement process changes and enhancements.
- Develop and maintain standard operating procedures (SOPs) for IT support operations.
Key Skills and Competencies:
- Technical Expertise: Proficiency in monitoring tools, IT systems, and network infrastructures.
- Programming Language: Java, JavaScript, etc.
- Problem-Solving: Strong analytical skills to troubleshoot issues and implement effective solutions.
- Communication: Excellent verbal and written communication skills for stakeholder updates and reporting.
- Process Orientation: Focus on optimizing processes and ensuring adherence to SOPs.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 3 years of experience in IT support, preferably in a command center environment.
- Mid-Senior level
- Contract
- Project Management and Information Technology
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