Travel Industry Operations Director
1 week ago
**Job Title:** Global Customer Experience Leader
We are seeking a highly motivated and experienced professional to fill the role of Global Customer Experience Leader. The successful candidate will be responsible for leading a team of customer advisors and overseeing the day-to-day operations of the call center.
**Company Overview:**
Trip.com Group is a leading global travel service provider. We have four Customer Service Centres for Trip.com established in various countries, providing 24/7 customer service in multiple languages.
We are looking for a Global Customer Experience Leader to support our customer advisors that help customers with products from hotel reservations to flight tickets to everything about travel. As the voice of Trip.com, you will use your interpersonal skills and passion to let travelers trust us to take care of their trip.
This role comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part of our dynamic and fast-growing team?
- Responsible for the day-to-day supervision of a group of customer advisors including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
- Identify performance-related issues, develop an action plan for improvement, and implement corrective action, up to and including termination of employment.
- Supervise the operational data of the call center and conduct proper onsite management and effectively distribute the daily workload for advisors on shift.
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics (KPI) are achieved at a minimum weekly.
- Host daily standups, weekly 1:1 and team meetings, and effectively present key root cause analysis weekly to the management team. Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
**Key Responsibilities include:
- Train and convey new procedures and monitor the implementation and performance, promptly highlighting challenges faced effectively via appropriate channels aimed at constantly improving service quality.
- Effectively handle customer escalations with exemplary investigation skills and knowledge aimed towards providing an empathetic customer experience.
- Conduct communication concerning the monthly performance appraisal with direct reports as well as yearly review recommendations.
-
Travel Industry Director
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia M.S Star Travel Agencies Sdn Full timeAbout Our CompanyM.S. Star Travel Agencies Sdn Bhd is a reputable travel agency that specializes in delivering exceptional travel experiences to its clients. With a dedicated team of professionals, the company is committed to providing personalized and memorable journeys for all travelers.Job OverviewLead a team of tour consultants to achieve departmental...
-
Travel Operations Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Travel Trade Recruitment Full timeJob SummaryWe are seeking a highly skilled Sales & Operations Manager to lead our European leisure travel division. This is an exciting opportunity for a sales-driven leader with a strong background in the travel industry, particularly in European destinations and group travel.The ideal candidate will have a proven ability to generate leads, close deals, and...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Dida Full timeAbout UsDidaTravel is a leading travel industry company seeking a highly motivated and experienced professional to fill the role of Travel Industry Business Development Director. As a key member of our team, you will be responsible for building relationships with hotel partners, negotiating distribution agreements, and driving business growth.The ideal...
-
Director of Travel Services
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia M.S Star Travel Agencies Sdn Full timeCompany OverviewM.S. Star Travel Agencies Sdn Bhd is a reputable travel agency that specializes in delivering exceptional travel experiences to its clients. With a dedicated team of professionals, the company is committed to providing personalized and memorable journeys for all travelers.Job SummaryManage a team of tour consultants to achieve departmental...
-
Travel Industry Professional
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Yes Travel & Holidays Sdn Bhd Full timeJob DescriptionKey Responsibilities:Conduct proposal writing for clients, highlighting the unique aspects of our travel packages.Handle confirmed projects, including project plans, progress reports, and status updates to ensure seamless execution.Perform quality control checks on items before handover to the tour manager or coordinator.Liaise with suppliers...
-
Travel Logistics Coordinator
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia BMC Travel Sdn Bhd Full timeAbout the RoleThis is an exciting opportunity to work in the travel industry and contribute to the success of BMC Travel Sdn Bhd. In this role, you will be responsible for managing relationships with vendors and clients, handling operational issues, and resolving problems promptly.
-
Travel Operations Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia BMC Travel Sdn Bhd Full timeJob OverviewBMC Travel Sdn Bhd is seeking a highly organized and detail-oriented Tour Operation Coordinator to join our team. This role involves planning, coordinating, and managing tour itineraries, ensuring seamless execution of travel plans.Salary InformationThe salary for this position will be based on experience and qualifications.Key...
-
Senior Travel Industry Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Discover the World - Global Full timeAbout the RoleWe are looking for a highly motivated and experienced Sales Team Development Director to join our team. As a key member of our leadership team, you will be responsible for driving revenue growth and leading our sales team to achieve exceptional results.You will be required to have a deep understanding of the travel industry, strong leadership...
-
Travel Industry Leader
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Holidaytours Full timeHoliday Tours is a leading travel agency with a 49-year legacy of catering to diverse needs of business and leisure travelers. We specialize in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE trips.We are seeking a highly skilled and...
-
Travel Industry Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full timeAs a Travel Consultant at Trip.com Group, you will be part of a dynamic team that strives to expand our global markets and aim to be the world's leading and most trusted family of online travel brands. Your key responsibilities will include handling clients' travel booking inquiries via email and phone, maintaining sound relations with clients' travel...
-
Travel Agency Operations Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia 4 Seasons Travel Agency Full timeJob DescriptionWe're seeking a dedicated professional to oversee hotel reservations for our travel agency. As a key member of our team, you'll be responsible for negotiating with hotels, booking accommodations for clients, and ensuring seamless tour experiences.Key Responsibilities:Contact and negotiate with hotels to secure the best rates and services.Book...
-
Campaign Marketing Director
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Klook Travel Full timeAs a Campaign Marketing Director at Klook Travel, you will be responsible for planning and implementing marketing campaigns to boost user acquisition and drive sales in the Malaysia market.You will lead cross-functional project teams to execute marketing campaigns effectively, ensuring alignment with timelines, budget, objectives and ROI.Key responsibilities...
-
Travel Accommodations Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia 4 Seasons Travel Agency Full timeOur team at 4 Seasons Travel Agency seeks an experienced Reservations Manager to fill a key position.Primary ResponsibilitiesBuild strong relationships with hotel partners to obtain preferential rates and services.Select and book hotels that align with customer preferences and needs.Ensure seamless communication between drivers and customers throughout the...
-
Travel Industry Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full timeAbout the CompanyTrip.com Group is a leading global travel service provider founded in 1999. Our company has a rich history of innovation and expansion, with a presence in 30 countries across Asia, Europe, the Americas, and Oceania.We have a diverse range of travel-related services, including flight booking, hotel reservation, and package tours. Our...
-
Sales and Business Development Director
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Travel Trade Recruitment Full timeOur Ideal CandidateWe are looking for a highly motivated and experienced individual with a passion for the travel industry. The successful candidate will have:3-5 years of Experience: In Sales & Operations within the travel industry.Strong Knowledge: Of European destinations and group travel products.Proven Ability: To generate leads, close deals, and drive...
-
Reservations and Travel Services Manager
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia 4 Seasons Travel Agency Full timeReservations and Travel ServicesWe're seeking a highly organized and communicative individual to join our team as a Reservation Manager. In this role, you'll be responsible for coordinating hotel reservations, communicating with clients and drivers, and ensuring the smooth operation of our tours.Key Responsibilities:Negotiate with hotels to secure the best...
-
Editorial Director in SaaS Technology
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full timeJob SummaryWe are seeking an experienced Editorial Director in SaaS Technology to join our team at ALICE - HOSPITALITY OPERATIONS PLATFORM. The ideal candidate will be responsible for leading our thought leadership strategy and shaping our voice in the market.The successful candidate will have 7+ years of experience in editorial, content marketing,...
-
Pharmaceutical Industry Director
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Full timeDirector Position in Pharmaceutical CompanyWe are currently seeking a high-calibre Director to lead our Pharmaceutical Manufacturer, boasting more than 47 years of experience. This is an exciting time to join our organisation as we continue to grow and develop.Reporting to: Board of DirectorsLucrative compensation packageHybrid work arrangementThe Job...
-
Travel Operations Manager
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full timeJob Description:Allianz Popular SL seeks a highly skilled Travel Operations Manager to oversee the company's travel program, ensuring seamless travel experiences for employees worldwide. The ideal candidate will possess extensive experience in travel management, vendor/partner relationships, and service delivery processes. This individual will stay...
-
Travel Industry Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia tiket Full timeAbout tiket.comWe believe in the importance of accuracy and precision when it comes to travel experiences. At tiket.com, we strive to provide our 50+ million users with a seamless and enjoyable journey from start to finish.Main ResponsibilitiesCollaborate with hotel partners to ensure smooth administrative processes, including training, contract management,...