Digital Operations Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Lion & Lion Full time

About Lion & Lion

We are an award-winning digital agency operating in Asia, focusing on delivering impact to our clients' businesses with an integrated approach to digital marketing.

Our team is dedicated to providing exceptional services, and we are seeking a highly skilled Digital Operations Specialist to join our team.

Job Description

  • As the main subject matter expert in IT administration, you will be responsible for managing and maintaining our LAN performance and workstations.
  • You will offer technical support to users by responding to questions and training needs regarding hardware and software.
  • Troubleshooting common issues and suggesting solutions where appropriate is also part of your role.
  • You will identify problems and guide users through corrective steps, improving system performance by solving problems and recommending effective changes.
  • Maintaining the IT hardware list and stock, liaising with vendors for quotes and purchase orders are also essential responsibilities.

Requirements

  • A minimum of Diploma / Professional Certificate in a related field is required.
  • Strong computer skills, the ability to troubleshoot and diagnose problems, and familiarity with both PC and Mac hardware and software are necessary.
  • An excellent problem solver with strong analytical skills, broad LAN knowledge, and experience with network repairs and analysis are also required.
  • In-depth understanding of various operating systems, high focus on quality and customer satisfaction, attention to detail, and ability to communicate professionally are all essential qualities.


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