Account Management Specialist

5 days ago


Petaling Jaya, Selangor, Malaysia Grab Full time
Job Overview

We are looking for a skilled and ambitious Account Management Specialist to join our food delivery network. As an Account Manager, you will be responsible for developing and maintaining strong relationships with small and medium-sized businesses in our network.

Your primary objective will be to drive growth, increase revenue, and enhance the overall experience for our restaurant partners.

This role requires a proactive and customer-focused individual who can think strategically and make data-driven decisions to achieve business objectives.

  • You will work closely with our restaurant partners to understand their needs, identify opportunities for growth, and develop tailored solutions to meet their requirements.
  • You will analyze market trends, consumer behavior, and competitor activity to inform your strategies and recommendations.
  • You will collaborate with internal stakeholders to design and implement effective marketing campaigns, promotions, and initiatives that drive sales and engagement.

Key Responsibilities:

  • You will manage a portfolio of restaurant accounts, providing exceptional customer service, and resolving issues promptly and efficiently.
  • You will develop and maintain strong relationships with restaurant partners, understanding their goals, challenges, and pain points.
  • You will analyze sales data, market trends, and consumer behavior to identify opportunities for growth and develop targeted strategies to achieve business objectives.

Qualifications:

  • A degree in Business, Marketing, or a related field.
  • 2+ years of experience in account management, business development, or a related role.
  • Proven track record of driving sales growth, increasing revenue, and enhancing customer experiences.
  • Excellent communication, interpersonal, and problem-solving skills.
Why Join Us?

At Grab, we offer a dynamic and supportive work environment, where you can grow your career, develop new skills, and make a meaningful impact.

We believe in fostering a culture of innovation, collaboration, and inclusivity, where every employee feels valued, respected, and empowered to contribute their best.

Join us and become part of a team that is shaping the future of mobility, payments, and digital commerce in Southeast Asia.



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