Equipment Operations Manager
5 days ago
Career Area: Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
We are a global team who cares not just about the work we do – but also about each other. We make progress and innovation happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
This position is responsible for managing covered equipment under Long Term Service Agreements (LTSA), demonstrating the value of Equipment Health Management (EHM). The Fleet Manager works closely with Solar Regional / District field operations to maintain and enhance Service Quality delivery and Customer relationships.
The role is fully engaged in the Solar Health Safety and Security (HSSE) program. The Fleet Manager participates in reviewing and/or investigating incident reports submitted for assigned LTSA.
Workplace Hazard Assessments (WHA) are performed and current by collaborating with Solar Region/District personnel.
- Fleet Engineers and Solar / Customer field personnel receive direction from the Fleet Manager for operational and technical activities.
- The Fleet Manager acts as a liaison between Solar and Customer on financial decisions related to LTSA.
- Key Solar / Customer personnel are enabled and maintained through clear communications by the Fleet Manager.
- Consistency of service delivery and world-class performance is ensured by utilizing People, Processes, and Technology developed by Machinery Management Services.
- Solar / Customer office or facility may require extensive travel for this role.
- Position may be designated to multiple customers or dedicated to a single customer.
- Scope of services for LTSA-covered equipment must be fully aware of and adhered to.
- The position tracks and promotes the value of services provided under the LTSA.
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