MBG System Specialist
1 week ago
We are Lenovo, a global technology powerhouse, and we're looking for a skilled professional to join our team as a MBG System Specialist. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our Oracle RightNow CX systems.
Key Responsibilities:
- System Configuration and Maintenance: Install, configure, and maintain Oracle RightNow CX systems to ensure they are up-to-date and functioning optimally.
- Troubleshooting and Support: Identify, diagnose, and resolve technical issues related to the Oracle RightNow CX system, providing ongoing support to users and assisting in problem resolution.
- Performance Monitoring: Continuously monitor system performance and implement improvements to enhance efficiency and user experience.
- Data Management: Ensure data integrity and security within the RightNow CX system, performing regular backups and data recovery procedures as needed.
- Custom Development: Develop and manage custom scripts and interfaces to support business needs and enhance system functionality.
- User Training and Documentation: Conduct training sessions for system users and create detailed documentation for system processes and troubleshooting procedures.
- Cross-Business Unit Collaboration: Work closely with various departments and business units to understand their needs and provide tailored solutions that support their goals.
About Lenovo:
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies.
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