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Operations Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

We are seeking an experienced Operations Manager to join our team at Trip.com Group. In this critical role, you will be responsible for managing the day-to-day operations of our customer service team, ensuring that we deliver exceptional service to our customers while also driving business results.

About the Role

As an Operations Manager, you will be responsible for:

  • Workforce Management: Plan and manage the workforce to ensure that we have the right people in place to meet customer demand.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
  • Performance Metrics: Track and analyze key performance metrics to identify areas for improvement.
  • Communication: Communicate effectively with management and other stakeholders to keep them informed of team performance and progress.

We are looking for a candidate with a strong background in operations management, excellent analytical skills, and the ability to motivate and inspire their team. If you have what it takes to succeed in this challenging and rewarding role, please submit your application today.