Reservation Support Specialist
1 week ago
Company Overview:
At Insight Talent, we provide a unique opportunity for individuals to excel in their careers. Our company focuses on delivering exceptional customer experiences through our diverse range of services.
About the Role:
We are seeking a talented Reservation Support Specialist to join our team. As a key member, you will be responsible for providing overall reservations and related support to customers via phone, email, or fax. Your primary goal is to ensure customer satisfaction by processing transactions, preparing correspondence, and fulfilling customer needs.
Responsibilities:
- Handle pre and post reservation inquiries by phone, email, and fax
- Handle customer requests by phone and email
- Modify, change and/or cancel existing reservations
- Make outbound calls to hotels/guests to arrange special requests
- Act as a liaison between guest and hotel to resolve complaints
- Manage relationships with hotels by providing high levels of customer service and account management support
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