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Reservation Support Specialist

3 weeks ago

Penang, Malaysia Insight Talent Full time
Job Summary:
Insight Talent is seeking a talented Guest Services Coordinator to join our team. In this role, you will be responsible for coordinating with guests and hotels to resolve issues and improve overall customer satisfaction.

Key Responsibilities:
  • Coordinate with guests and hotels to resolve complaints and issues.
  • Provide exceptional customer service and support.
  • Work collaboratively with internal teams to ensure seamless resolution of guest concerns.

Requirements:
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Knowledge of the hotel industry and customer care principles.