Senior Relationship Manager

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full time

Company Overview

At Standard Chartered Life and Careers, we strive to make a positive impact on our clients and communities. Our purpose is to drive commerce and prosperity through our unique diversity.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to build strong relationships with our clients and stakeholders.

Salary

Our compensation package includes a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.

Job Description

The Client Manager is responsible for delivering exceptional client account management, ensuring the highest level of client service and relationship health. This involves proactively managing client accounts, reviewing transactional activities, and escalating operational risks as needed.

Key responsibilities include:

  1. Reviewing client account activity reviews and ensuring transactions align with expected levels of activity
  2. Educating clients on associated documentation requirements and providing sound advice
  3. Managing end-to-end documentation negotiation processes, including passporting documents in the network
  4. Liaising with IMO and Credit Analyst teams to ensure seamless client onboarding and credit monitoring
  5. Actively engaging and collaborating with Clients, RMs, and Product Partners to understand and respond to any issues relating to ongoing account maintenance
  6. Effectively partnering with IMO, CA, Legal, Compliance, Operations, and Servicing teams to ensure client expectations are met or exceeded

Required Skills and Qualifications

To be successful in this role, you'll need:

  • A Bachelor's degree in Banking or Finance preferred
  • Ideal experience of 3+ years in banking or other relevant environment
  • Risk & AML certified as stipulated by Bank policy for Client Manager role
  • Excellent communication and problem-solving skills

Benefits

In line with our Fair Pay Charter, our benefits package includes:

  • Core bank funding for retirement savings, medical, and life insurance
  • Flexible working options based around home and office locations
  • Proactive wellbeing support through Unmind and development courses
  • Access to physical, virtual, and digital learning platforms
  • A continuous learning culture to support your growth

Others

We value diversity and inclusion, and we believe that everyone deserves to feel respected and supported in their career. If you share these values and want to work for a company that prioritizes its people and the planet, then we'd love to hear from you.



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