Senior Sales Relationship Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

About the Role

The Merchant Sales Relationship Manager will work closely with the CFS and Merchant teams to acquire new merchants and grow sales from various channels within their assigned portfolio.

This includes:

  • Identifying opportunities to bring in new-to-bank merchant accounts, increasing the non-GE merchant segment.
  • Managing an assigned merchant portfolio by building strong relationships and preventing attrition.
  • Collaborating with the Card Usage Team on marketing promotions by soliciting offers.
  • Participating in the bank's ongoing project initiatives for new business channels or system enhancements.
  • Contributing to the bank's compliance activities, including merchant high-risk reviews and site visits.

Key Qualifications

  • A background in merchant management is preferred; at least 5 years of experience in account/client management, business development, or partnership.
  • Excellent stakeholder and team player skills to achieve outstanding results.
  • Strong communication, negotiation, and presentation skills, with comfort handling middle to senior-level negotiations.
  • Ability to derive actionable insights from data and research.
  • An enthusiastic and effective problem solver.


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