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Director of Enterprise Learning Solutions

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time
Director of Enterprise Learning Solutions

The Director of Enterprise Learning Solutions will lead the development and delivery of enterprise-wide learning solutions that drive business growth and improve employee performance. This role requires a deep understanding of organizational development and adult learning principles.

You will work closely with cross-functional teams, including Quality Operations, Customer Support Teams, Policy, and XFN teams, to ensure that learning solutions are aligned with business objectives and meet the evolving needs of the business.

  • Lead the development and delivery of enterprise-wide learning solutions that drive business growth and improve employee performance.
  • Work closely with cross-functional teams to ensure that learning solutions are aligned with business objectives and meet the evolving needs of the business.
  • Partner with Quality Operations, Customer Support Teams, Policy, and XFN teams to create and implement a strong performance improvement framework.
  • Measure training performance and iterate on training formats and content based on constant feedback loop from agents and core metrics performance.

Key Qualifications:

  • Bachelor Degree and above along with at least 5 years of relevant experience.
  • Proven experience in team management, with a strong track record of leading teams and collaboration with stakeholders at a regional or global level.
  • Expert training professional with a strong passion and track record for delivering training and performance improvement across global teams.
  • Strong stakeholder management with strong independent thinking, ability to explore & prioritize the core business needs and influencing key stakeholders.