Global Customer Advocate
7 days ago
Role Overview
As a Technical Customer Support Engineer, you will play a critical role in delivering exceptional customer support and driving business growth through innovative solutions.
In this role, you will work closely with customers to understand their technical challenges and develop tailored solutions to meet their needs.
The successful candidate will have a strong technical background, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Performance Indicators:
- Resolve customer queries efficiently and effectively.
- Develop and maintain expertise in multiple areas of Swift's product suite.
- Collaborate with internal teams to drive project deliverables and improve services.
- Participate in service improvement projects to enhance overall customer experience.
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