Customer Experience Specialist

7 days ago


Johor Bahru, Johor, Malaysia Castlery Full time

About Us

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At Castlery, we're committed to empowering individuals through impactful training programs that enhance service performance and elevate customer satisfaction. Our team of experienced professionals collaborates closely with the Customer Experience Manager and CX Shared Services Team to design and deliver engaging onboarding sessions for new hires and ongoing learning opportunities for current team members.

We strive to maintain a psychologically safe, transparent, and flexible work environment that enables our people to perform at their best level. We believe in partnering with our employees to raise their skills as they grow with us.

Your Key Responsibilities

  • Delivery of onboarding training while developing and maintaining onboarding materials
  • Mentoring new and existing team members to improve performance and meet regularly with CX Manager to report progress
  • Work closely with key functions to identify training needs or improvements
  • Work with CX Shared Service team to develop global CX training framework, with periodic review of the training program, materials and delivery for effectiveness and relevance to existing processes, systems, products, customer needs and trends


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