Application Support Team Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia 7-Eleven Malaysia Full time
Job Description

To ensure seamless application support, we are seeking a skilled professional to manage our IT infrastructure and lead the system operations team. This role is responsible for maintaining, monitoring, and upgrading our software systems to meet business needs.

  • We require an individual with a strong technical background in Information Technology or Computer Science, preferably with experience in application support and management.
  • The ideal candidate should possess excellent analytical and problem-solving skills, as well as exceptional organizational and time management abilities.
  • This position involves collaborating with cross-functional teams to identify and resolve technical issues, ensuring high-quality service delivery and minimizing downtime.

Key Responsibilities:

  1. Own and manage our application development, integration, changes, and maintenance processes.
  2. Ensure timely attention to daily ticket requests related to application support within SLA.
  3. Review and test new or configured software for compatibility.
  4. Update and escalate relevant parties on organization systems' changes, issues, and incidents.
  5. Conduct testing on new software or projects with respective parties.
  6. Diagnose issues in application changes, compatibility with current or new systems, and projects.
  7. Evaluate risks of any application changes, development, and document them.
  8. Define and monitor KPIs for the application support team based on organization objectives and directions.
  9. Review and propose system/license upgrades and renewals according to the organization's direction.
  10. Revamp or review system architecture/configurations based on company technology trends.
  11. Manage relevant system knowledge base and document major changes.

Requirements:

  • Possess degree in Information Technology/Computer science or relevant courses.
  • Minimum 4-5 years' experience in Application/IT Support as manager.
  • Retail background can be considered an advantage.
  • Knowledge in standard enterprise applications, MDM, Microsoft applications, Android, and vendor management skills.
  • Superb analytical and problem-solving skills.
  • Exceptional organizational and time management skills.
  • Excellent interpersonal, communication, and collaboration skills.
  • Main person in charge for attending to application incidents whenever required.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sperton Global AS Full time

    About the JobWe are looking for a seasoned Finance and Technology Solutions Expert to join our team at Sperton Global AS. In this role, you will be responsible for providing application support to business users, managing incident and problem tickets, and performing capacity planning to ensure optimal resource allocation.ResponsibilitiesApplication Support:...


  • Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    About the DepartmentThe Technology and Operations function is comprised of five teams of specialists with distinct capabilities. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking...


  • Kuala Lumpur, Kuala Lumpur, Malaysia 7-Eleven Malaysia Full time

    To manage application support in HQ, as well as the main person in charge for new software enrolment. Managing the team to maintain, gatekeep, design, and to monitor the application in order to ensure the business is up to its needs.Responsibilities:Own the technologies in stores and HQ that includes the support of: Application development, integration,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    Key RequirementsWe are looking for an experienced professional with 10-15 years of hands-on application support experience in the banking industry. The ideal candidate will be independent, proactive, and self-starter with excellent interpersonal and communication skills.Strong analytical and good problem-solving skills are essential, as well as the ability...

  • Application support

    10 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Krisvconsulting Services Pte Ltd Full time

    Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaWe are seeking an experienced Application Maintenance/Production Support (L3) specialist to join our team. The ideal candidate will have 3-5 years of experience in core banking, specifically within the investments and wealth sub-domain. The successful candidate will be responsible for maintaining and...

  • Application Support

    6 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia DayOne Full time

    Application Support & User Experience LeadJob Summary:The role is responsible for managing production support operations to drive support excellence for SAP and related systems. The role is leading the change management to drive user adoption and discipline. This dual role ensures the stability, efficiency, and performance of SAP and related...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    IT Application Support - Credit Card ApplicationsIT Application Support - Credit Card ApplicationsApply locations HLT-Hong Leong Tower time type Full time posted on Posted 30+ Days Ago job requisition id JR0000017387If you are looking to excel and make a difference, take a closer look at us…Job Purpose Summary:Responsible for applications maintenance,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    IT Application Support - Credit Card ApplicationsIT Application Support - Credit Card ApplicationsApply locations HLT-Hong Leong Tower time type Full time posted on Posted 30+ Days Ago job requisition id JR0000017387If you are looking to excel and make a difference, take a closer look at us…Job Purpose Summary:Responsible for applications maintenance,...

  • Application Support

    2 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Teknowiz Full time

    Urgently hiring for one of our direct clients in Malaysia.Job Title: Application Support (L1 & L2)Work Location: Menara Axiata, near KL SentralEmployment Type: Permanent PositionKey ResponsibilitiesProvide Level 1 and Level 2 helpdesk support for application-related issues, ensuring prompt resolution in alignment with established Service Level Agreements...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wilhelmsen group Full time

    We're seeking a seasoned professional to lead our Business Application & Vessel IT team as a Business Application Support Manager. As a key member of our organization, you will be responsible for ensuring our business applications and vessel IT systems are running smoothly and efficiently.In this role, you will oversee the development and implementation of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GO Markets Support Full time

    Job DescriptionAt GO Markets, we are a leading global broker dedicated to delivering exceptional services to our clients. Our Asia Pacific Headquarters in Kuala Lumpur serves as the hub for our Information Technology services, Marketing, and Customer Support operations across the region.As a Customer Support Officer, you will be responsible for providing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia United BC Team Full time

    About the CompanyOur company, United BC Team, is a leading industrial automation solutions provider specializing in smart manufacturing. We offer exciting learning and career opportunities to drive growth and innovation in a supportive environment that fosters professional development and career advancement.Job DescriptionProject Management: Gain practical...


  • Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    UOB's Technology and Operations function is designed to support our physical and digital banking services and operations. We are comprised of five teams: business partnership, technology, operations, risk governance, and planning support services.We are seeking a highly skilled Technical Delivery Manager to join our Cards Technology application development...

  • Application support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia HTC Global Services Full time

    Direct message the job poster from HTC Global ServicesRecruitment Specialist at HTC Global ServicesProvide L2 support for Core & Cards applications.Support and maintain applications hosted on Jboss or Weblogic servers.Work with Oracle, MSSQL, and MYSQL databases to ensure data integrity and performance.Utilize SQL and Shell Scripting for various support...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Alliance Bank Malaysia Berhad Full time

    IT Application Support - Middleware (SOA and AMLA iMatch Systems)Job Purpose:To deliver business projects system planning, system procurement, development and project implementation at agreed cost, scope and timeline.To manage & coordinate enhancements and initiatives working with internal and external parties, including manage vendor, business user, IT...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

    Job Description:We are seeking a skilled and motivated Application Production Support Specialist to join our team in Cognizant Federal Territory of Kuala Lumpur, Malaysia.About the Role:This mid-senior level position is responsible for ensuring the smooth operation of mission-critical applications and systems by providing end-to-end support, troubleshooting,...

  • Application Support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia First Derivative Full time

    Direct message the job poster from First DerivativeResponsibilities:You will provide technical support on IT-related activities to network systems security. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.Responsible for ensuring maximum system availability, prompt and accurate remediation and response to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gulf Marketing Group (GMG Group) Full time

    Job DescriptionWe are seeking an experienced Application Support Manager to lead our team in Southeast Asia.About the RoleManage a team of application support specialists, providing guidance and performance feedback to ensure optimal service delivery.Key ResponsibilitiesTeam ManagementLead and manage a team of application support specialists, ensuring smooth...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Snibe Full time

    We are seeking a skilled Application Support Expert to join our team at Snibe.About the RoleThe successful candidate will provide application support and expertise to customers, ensuring they receive optimal results from our products.This role involves analyzing customer requirements, promoting consideration of our company's products and services, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Teknowiz Full time

    Teknowiz is urgently hiring for a direct client in Malaysia, and we are looking for a skilled Application Support professional to join our team.The successful candidate will be responsible for providing Level 1 and Level 2 helpdesk support for application-related issues, ensuring prompt resolution in alignment with established Service Level Agreements...