Application Support Team Manager
2 weeks ago
To ensure seamless application support, we are seeking a skilled professional to manage our IT infrastructure and lead the system operations team. This role is responsible for maintaining, monitoring, and upgrading our software systems to meet business needs.
- We require an individual with a strong technical background in Information Technology or Computer Science, preferably with experience in application support and management.
- The ideal candidate should possess excellent analytical and problem-solving skills, as well as exceptional organizational and time management abilities.
- This position involves collaborating with cross-functional teams to identify and resolve technical issues, ensuring high-quality service delivery and minimizing downtime.
Key Responsibilities:
- Own and manage our application development, integration, changes, and maintenance processes.
- Ensure timely attention to daily ticket requests related to application support within SLA.
- Review and test new or configured software for compatibility.
- Update and escalate relevant parties on organization systems' changes, issues, and incidents.
- Conduct testing on new software or projects with respective parties.
- Diagnose issues in application changes, compatibility with current or new systems, and projects.
- Evaluate risks of any application changes, development, and document them.
- Define and monitor KPIs for the application support team based on organization objectives and directions.
- Review and propose system/license upgrades and renewals according to the organization's direction.
- Revamp or review system architecture/configurations based on company technology trends.
- Manage relevant system knowledge base and document major changes.
Requirements:
- Possess degree in Information Technology/Computer science or relevant courses.
- Minimum 4-5 years' experience in Application/IT Support as manager.
- Retail background can be considered an advantage.
- Knowledge in standard enterprise applications, MDM, Microsoft applications, Android, and vendor management skills.
- Superb analytical and problem-solving skills.
- Exceptional organizational and time management skills.
- Excellent interpersonal, communication, and collaboration skills.
- Main person in charge for attending to application incidents whenever required.
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