Experience Manager

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia LiveIn Full time
About the Role:

The Customer Experience Executive will play a key role in providing exceptional service and ensuring a positive living experience for our tenants. You will be responsible for understanding and addressing the unique needs of co-living residents, managing their concerns, and enhancing their overall satisfaction.

This role requires strong interpersonal and communication skills, as well as a customer-centric mindset. You will work closely with other departments to ensure customer concerns are addressed promptly.

Responsibilities:
  • Provide training and support to customers on using our products or services.
  • Analyze customer feedback to identify trends and areas for improvement.
Requirements:
  • Bachelor's degree in hospitality, customer service, business, or related field.
  • Strong knowledge of co-living trends and ability to adapt to unique needs of co-living residents.

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