Travel Experience Manager

20 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia Klook Travel Technology Limited Full time

About Klook

We're a leading platform for experiences and travel services, bringing the world closer together through shared moments.

Founded in 2014 by three visionary travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, we inspire and enable over half a million curated quality experiences worldwide.

Our international community of employees is dedicated to creating unforgettable memories for our customers. With over 20 locations globally, we're driven by a passion for innovation and excellence.

We value honesty, transparency and respect among our team members, who are all passionate about delivering exceptional results. Our high-performing culture is guided by core beliefs that drive us forward: Push boundaries, Ask for and give feedback, Take ownership, and Help each other.

We never settle for mediocrity and strive to achieve greater heights in the dynamic new era of travel. We're looking for talented individuals to join our journey.

Your role:

  • Conduct A/B tests to optimize user price elasticity and set the right selling price
  • Develop a yield management framework for optimal budget utilization
  • Collaborate with product managers to design internal tools and products enhancing efficiency and competitiveness
  • Deep dive into industry best practices of pricing & revenue management and implement learnings
  • Process definition and management
    • Work with multiple functions to define scalable processes and workflows for prices setting and modification
    • Collaborate with product managers to develop internal tools and products for managing such workflows

Your skills and qualifications:

  • Hard Skills – SQL, Microsoft Tools (Excel) / Google Spreadsheets
  • Program / Process management Abilities: Optimizing existing processes and developing new scalable/repeatable processes and best practices
  • Previous e-commerce experience (preferably OTA) is a plus point
  • Master stakeholder Management skills: Work with stakeholders across Business Development, Operations, Product and Marketing
  • Analytically Savvy: uses data to find tangible value for the organization
  • >3 years work experience in strategy/operations/program/category management roles

Your benefits:

  • An environment that values honesty, transparency and respect with awesome co-workers across Asia
  • The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.



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