Travel Experience Expert
3 days ago
We are seeking a highly motivated and customer-centric individual to join our team as a Travel Advisor. The ideal candidate will possess exceptional emotional intelligence, the ability to actively listen and understand customer needs, and the agility to think quickly on their feet.
The primary responsibility of this role is to treat each customer as the most important person in the room or on the call, delighting them at every point of communication and surprising them in unexpected ways. This includes proactively engaging with customers, building and maintaining relationships, arranging travel logistics, addressing customer complaints, and achieving sales targets.
Key Responsibilities:
- Proactively engage with potential and existing customers to promote and recommend products that align with their preferences, needs, and aspirations.
- Build and maintain customer relationships by getting to know them intimately and anticipating their travel needs.
- Arrange travel logistics, including hotel bookings, flights, transportation, and additional services, within the Service Level Agreement (SLA) timeframe.
- Address customer complaints promptly and professionally, offering appropriate solutions and alternatives.
- Achieve sales targets by working closely with the Team Lead and continuously seeking opportunities to upsell and cross-sell.
- Foster excellent customer reviews and high Net Promoter Score (NPS) by exceeding customer expectations at every interaction.
Requirements:
- Diploma in Tourism & Hospitality Management, Business Administration, or a related field. Bachelor's Degree preferred.
- Previous experience in sales and/or customer-facing roles in any field or industry.
- Proven track record of delivering exceptional customer experiences and achieving sales targets.
- Proficiency in travel booking systems and relevant software applications an added advantage but not mandatory.
- Ability to handle customer complaints professionally and resolve issues to the customer's satisfaction.
- High degree of computer literacy and proficiency in Microsoft Office Suite.
- Ability to work in a fast-paced, dynamic environment with changing priorities and deadlines.
About Us
Holiday Tours has established itself as a leader in the travel industry with a 49-year legacy of catering to the diverse needs of both business and leisure travellers. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.
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