Travel Experience Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Holidaytours Full time
About the Role

We are seeking a highly motivated and customer-centric individual to join our team as a Travel Advisor. The ideal candidate will possess exceptional emotional intelligence, the ability to actively listen and understand customer needs, and the agility to think quickly on their feet.

The primary responsibility of this role is to treat each customer as the most important person in the room or on the call, delighting them at every point of communication and surprising them in unexpected ways. This includes proactively engaging with customers, building and maintaining relationships, arranging travel logistics, addressing customer complaints, and achieving sales targets.

Key Responsibilities:

  1. Proactively engage with potential and existing customers to promote and recommend products that align with their preferences, needs, and aspirations.
  2. Build and maintain customer relationships by getting to know them intimately and anticipating their travel needs.
  3. Arrange travel logistics, including hotel bookings, flights, transportation, and additional services, within the Service Level Agreement (SLA) timeframe.
  4. Address customer complaints promptly and professionally, offering appropriate solutions and alternatives.
  5. Achieve sales targets by working closely with the Team Lead and continuously seeking opportunities to upsell and cross-sell.
  6. Foster excellent customer reviews and high Net Promoter Score (NPS) by exceeding customer expectations at every interaction.

Requirements:

  • Diploma in Tourism & Hospitality Management, Business Administration, or a related field. Bachelor's Degree preferred.
  • Previous experience in sales and/or customer-facing roles in any field or industry.
  • Proven track record of delivering exceptional customer experiences and achieving sales targets.
  • Proficiency in travel booking systems and relevant software applications an added advantage but not mandatory.
  • Ability to handle customer complaints professionally and resolve issues to the customer's satisfaction.
  • High degree of computer literacy and proficiency in Microsoft Office Suite.
  • Ability to work in a fast-paced, dynamic environment with changing priorities and deadlines.

About Us

Holiday Tours has established itself as a leader in the travel industry with a 49-year legacy of catering to the diverse needs of both business and leisure travellers. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.



  • Kuala Lumpur, Kuala Lumpur, Malaysia Klook Travel Technology Limited Full time

    About KlookWe're a leading platform for experiences and travel services, bringing the world closer together through shared moments.Founded in 2014 by three visionary travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, we inspire and enable over half a million curated quality experiences worldwide.Our international community of employees is dedicated to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Star Travel Full time

    Job OverviewWe are seeking a highly skilled Accounts Executive to join our team at Star Travel Agencies Sdn Bhd. As an Accounts Executive, you will be responsible for supporting the Accounting department on various financial tasks, including email management, financial document creation, cash management, and transaction entry. If you have a passion for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Star Travel Full time

    Job SummaryAs a highly skilled Accounts Executive, you will be responsible for supporting the Accounting department in tasks related to financial management. This role involves monitoring and responding to emails, creating financial documents, performing cash management duties, and accurately entering transactions into the accounting system.About UsM.S. Star...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Klook Travel Full time

    About Klook TravelWe are Asia's leading platform for experiences and travel services. Our mission is to bring the world closer together through experiences.Founded in 2014 by three avid travelers, Ethan Lin, Eric Gnock Fah, and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Holidaytours Full time

    About UsHoliday Tours is a reputable travel agency with 49 years of experience in catering to diverse needs of both business and leisure travellers. We specialize in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE trips.We serve the travel...


  • Kuala Lumpur, Kuala Lumpur, Malaysia M.S Star Travel Agencies Sdn Full time

    M.S. Star Travel Agencies Sdn Bhd is a dynamic travel company that thrives on innovation and teamwork. Our team of experts works together to deliver exceptional travel experiences that meet the evolving needs of our clients. With a commitment to operational excellence, we strive to establish ourselves as a leader in the travel industry.Job Summary:The...


  • Kuala Lumpur, Kuala Lumpur, Malaysia KKday Full time

    About KKdayKKday is accelerating the world's transition to a brand-new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating a one-stop platform to meet all travelers' needs. Our team has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the world.We are...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Holidaytours Full time

    Job DescriptionWe are seeking a highly skilled Travel Experience Coordinator to join our team at Holiday Tours. As a key member of our MICE department, you will be responsible for ensuring seamless travel experiences for our clients.About the RoleManage all aspects of corporate travel operations, including proposal preparation, reservations, ticketing, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Klook Travel Full time

    Why Work at Klook?We believe in creating a welcoming and supportive culture where everyone belongs. Our team is dedicated to understanding customer needs and providing excellent service.About YouTo succeed in this role, you will need:1-3 years of work experience in business development, sales, or account management.Familiarity with travel products and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia JOB EXPERT GROUP Full time

    We're seeking a talented Client Experience Manager to join our team at JOB EXPERT GROUP. In this role, you'll be responsible for managing client interactions, ensuring seamless support and issue resolution.About the Job:This position requires a strong focus on client satisfaction, with a passion for delivering exceptional service and support. The ideal...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Seek Sophie Full time

    Seek Sophie is a leading online travel platform that offers unique bucket list experiences and hidden gems in Asia. As a Trip Curator, you will be responsible for communicating with customers to help them plan their trips and choose the best experiences matching their requirements.The ideal candidate will have extensive communication skills, problem-solving...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Klook Travel Full time

    Join Our TeamWe are looking for a talented and passionate individual to join our team as a senior business analyst, experience growth.About the RoleIn this role, you will support the development and maintenance of a high-quality portfolio of mobility and travel services category for Klook's rapidly growing, global customer base.Your Responsibilities:Create...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Klook Travel Technology Limited Full time

    About Klook Travel Technology LimitedWe are Asia's leading platform for experiences and travel services, providing unforgettable moments for travelers worldwide.Founded in 2014 by visionary entrepreneurs, our mission is to make travel easier, more accessible, and enjoyable for everyone. With over half a million curated quality experiences across 2,300...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Seek Sophie Full time

    Are you passionate about exploring new destinations and helping others do the same? As a Trip Curator at Seek Sophie, you will have the opportunity to make a real difference in people's lives and create unforgettable experiences.The role requires strong communication and interpersonal skills, as well as experience in the travel and hospitality sector. You...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Holiday Tours & Travel Malaysia Full time

    Job OverviewHoliday Tours & Travel Malaysia is seeking a highly skilled Sales Director to lead our corporate travel business development efforts. This role will be responsible for acquiring new corporate clients, building strong relationships with key decision-makers, and driving sales growth.Key ResponsibilitiesSales Strategy and Execution: Develop and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Klook Travel Full time

    Klook's MissionWe aim to inspire and enable more moments of joy for travelers with over half a million curated quality experiences across 2,300 destinations worldwide.Our TeamWe have over 1,500 global citizens based in 20+ locations who share our belief in the wonders of travel.Job Responsibilities:Support the development and maintenance of a high-quality...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Parlo Tours Sdn Bhd Reg No Full time

    About Parlo Tours Sdn Bhd Reg NoWe are a leading travel company that provides unique tourism experiences to our customers.Job SummaryThis is an exciting opportunity for a talented individual to join our team as a Tourism Sales Representative. The successful candidate will promote and sell leisure travel packages, providing expert advice on destinations,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia 4 Seasons Travel Agency Full time

    We are seeking a highly skilled Reservation Manager to join our team at 4 Seasons Travel Agency.About the RoleThis is an entry-level position that requires strong communication skills, ability to work independently, and attention to detail. The ideal candidate will have experience in hotel operations, customer service, or a related field.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Holiday Tours & Travel Malaysia Full time

    Job SummaryWe are seeking a seasoned Sales Director to lead our corporate travel sales efforts at Holiday Tours & Travel Malaysia. As a Sales Director - Corporate Clients, you will be responsible for developing and executing sales strategies to acquire new corporate travel clients, building strong relationships with key decision-makers, and driving sales...


  • Kuala Lumpur, Kuala Lumpur, Malaysia M.S Star Travel Agencies Sdn Full time

    About UsM.S. Star Travel Agencies Sdn Bhd is a well-established travel agency with a strong presence in the industry. We are committed to delivering high-quality travel services to our clients, ensuring their satisfaction and promoting tourism in various destinations. Our objective is to become the preferred choice for travelers seeking reliable and...