Travel Experience Coordinator

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Holidaytours Full time
Job Description

We are seeking a highly skilled Travel Experience Coordinator to join our team at Holiday Tours. As a key member of our MICE department, you will be responsible for ensuring seamless travel experiences for our clients.

About the Role

  • Manage all aspects of corporate travel operations, including proposal preparation, reservations, ticketing, and customer support.
  • Organize and control project activities to ensure timely delivery and budget adherence.
  • Collaborate with sales teams to prepare travel arrangements for clients, including flight bookings, hotel reservations, and other travel-related services.
  • Monitor invoicing, collect outstanding debts, and process refunds as needed.
  • Coordinate resources, equipment, and information for projects.
  • Schedule tour guiding assignments and lead tours overseas and locally.
  • Liaise with vendors to ensure service level standards are met.
  • Report on project progress and manage project-related paperwork.

Requirements

  • Diploma or degree in Tourism & Hospitality Management, Business Administration, or related field.
  • Proven experience in customer service and sales roles, with a track record of meeting or exceeding targets.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Ability to travel as needed for client meetings and industry events.
  • Commitment to ethical standards and upholding company values.


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