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Call Centre Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full time
Key Responsibilities
  • Perform outbound calls based on assigned tasks, ensuring timely and effective communication with customers.
  • Attend to customer enquiries via email, instant messaging apps, or phone calls, providing prompt and professional responses.
  • Validate CRM data to ensure accuracy and completeness, maintaining a high level of customer satisfaction.
  • Evaluate and manage customer complaints, escalating them to relevant departments for resolution.
  • Verify sales leads received from the purchasing team, communicating updates to customers as necessary.
  • Conduct customer satisfaction surveys to gather valuable feedback, informing our business strategies and service improvements.