Accounting Software Support Specialist

20 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bukku Accounting Full time
Customer Success Executive (Accounting Software)

Bukku is a well-funded and fast-growing software company running the most-loved cloud accounting software currently being used by more than 10,000 SMEs in the country.

We're looking for the right candidate to help take our customers' satisfaction to the next level; we want you to be part of the success story in building the best accounting software in Southeast Asia.

Responsibilities

  1. Provide exceptional support to our customers through live chat and email, occasionally with outbound calls.
  2. Obtain strong product knowledge to resolve customer queries effectively.
  3. Understand customers' pain points and resolve them in a timely manner.
  4. Maintain good relationships with our customers and ensure their business success using our products.
  5. Manage and escalate bug reports and feature requests to the product team.
  6. Work closely with the product and development team to resolve customer technical issues.

Requirements

  1. Basic accounting knowledge required (diploma/degree or professional certificates in accounting or equivalent).
  2. Minimum 1 year of working experience in accounting or customer servicing role. Fresh graduates with great potential are welcomed.
  3. Junior to mid-level positions available.
  4. Attentive and empathetic to customers' challenges and pain points.
  5. Strong written and verbal communication skills in English language with another added language, either Chinese or Malay language.
  6. Tech-savvy & high attention to detail.
  7. Possess excellent self-motivation and self-discipline.
  8. Strong logical thinking and analytical skills.

The Perfect Candidate:

  1. Having a 'think big, start small' mindset (ambitious yet patient).
  2. Having a growth mindset (thrive on challenge and hungry for improvements).
  3. Attention to detail (can spot pixel differences with naked eyes).
  4. Confident yet humble (confident when knowing things).
  5. True team player (if you want to go far, go together).


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