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Omnichannel Expert

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia LUXASIA Full time
Key Responsibilities
  1. TikTok Platform Livestream / Affiliate Management:
    - Develop and manage TikTok affiliate programs to expand the brand's reach.
    - Identify, onboard, and manage affiliate partners. Provide adequate briefing updates and timely deliverables to the affiliate partners.
    - Manage both affiliate and internal livestream sessions.
    - Track livestream performance and share findings with stakeholders.
  2. Platform Management:
    - Help manage product listings, ensuring accurate descriptions, pricing, and inventory levels on Lazada, Shopee, and TikTok Shop.
    - Help monitor platform-specific policies and updates to ensure compliance on behalf of the client.
  3. Customer Engagement:
    - Help monitor and respond to customer inquiries and reviews on behalf of the client to maintain high customer satisfaction.
    - Help implement initiatives to improve ratings and reduce return rates.