Ana Tomy Store Associate
5 days ago
This role offers an opportunity to be part of a growing team that's revolutionising the way we design products and interact with users.
Job DescriptionAbout Us
We're a direct-to-consumer, made-to-order stationery and lifestyle brand based in Malaysia, dedicated to creating amazing customisation experiences.
We're seeking a Retail Associate who can build meaningful relationships with customers and share happiness.
Key Responsibilities- Brand Ambassador: Be the face of our brand, building meaningful relationships with customers and sharing happiness.
- Product Expertise: Maintain the highest level of product knowledge and assist customers in customising products every step of the way.
- Order Management: Manage and process store pick-up orders to ensure timely deliveries, assemble personalised products with high efficiency and quality craftsmanship.
- Quality Assurance: Observe quality control for each personalised order, work closely with the e-commerce team to ensure smooth operation of order fulfilment and logistic arrangements.
- Store Maintenance: Restock sales floor throughout the day, maintain store presentation, process, organise and track stock to ensure supplies are enough and in good order.
- Communication: Liaise with customers to manage and resolve requests related to orders, refunds or exchange, have the ability to communicate with warmth, energy, and sincerity.
Requirements
- 1-2 years experience working in retail.
- Minimum SPM or Diploma holder (degree is a bonus).
- Genuine interest in initiating conversations and building relationships with customers.
- Capacity to learn and sell products requiring specialist knowledge.
- Possess passion for handcrafted works with quality craftsmanship.
- Able to work in a fast-moving, entrepreneurial environment.
Benefits
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