Customer Relations Coordinator
5 days ago
This role involves being part of a team that's passionate about creating amazing customisation experiences for our customers.
Job DescriptionAbout Us
We're a direct-to-consumer, made-to-order stationery and lifestyle brand based in Malaysia, committed to breaking traditions and creating innovative products.
We're looking for a highly motivated and self-starting individual to join our team as a Retail Associate.
Key Responsibilities- Customer Support: Provide best-in-class support to all of our customers, delivering a memorable experience to each and every customer in a way that is uniquely Ana Tomy.
- Product Customisation: Assist customers in customising products every step of the way, maintaining the highest level of product knowledge.
- Order Fulfilment: Manage and process store pick-up orders to ensure timely deliveries, assemble personalised products with high efficiency and quality craftsmanship.
- Quality Control: Observe quality control for each personalised order, work closely with the e-commerce team to ensure smooth operation of order fulfilment and logistic arrangements.
- Store Operations: Restock sales floor throughout the day, maintain store presentation, process, organise and track stock to ensure supplies are enough and in good order.
- Communication: Liaise with customers to manage and resolve requests related to orders, refunds or exchange, have the ability to communicate with warmth, energy, and sincerity.
Requirements
- 1-2 years experience working in retail.
- Minimum SPM or Diploma holder (degree is a bonus).
- Genuine interest in initiating conversations and building relationships with customers.
- Capacity to learn and sell products requiring specialist knowledge.
- Possess passion for handcrafted works with quality craftsmanship.
- Able to work in a fast-moving, entrepreneurial environment.
Benefits
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