Medical Sales Professional

2 days ago


Klang, Selangor, Malaysia Sandoz International GmbH Full time

Role Overview

The Medical Sales Professional is a crucial driver of customer interactions and sales performance. As the face of our customer experience approach, you will build deep relationships that deliver value for customers and patients to drive sales growth in a compliant and ethical manner.

Key Responsibilities

  1. Identify high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions.
  2. Engage in value-based conversations to understand critical customer challenges, decision-drivers, pain points, and opportunities. Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels.
  3. Establish effective working relationships with opinion leaders and top medical influencers at the territory level, challenging current behaviors to improve the patient journey (right patient, right time).
  4. Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account, and customer interaction plans.
  5. Share customer insights with internal stakeholders on an ongoing basis to support product-and indication-related content, campaigns, and interaction plans.

Performance Indicators

  1. To be populated at the local level based on guidance from the IMI Field Engagement Performance Management Council outcomes.
  2. Establish a desirable network for the Customer Group.
  3. Sales in Healthcare/Pharma/related business.

Skills Required

  1. Account Management.
  2. Communication Skills.
  3. Compliance.
  4. Conflict Management.


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