Customer Service Lead for E-commerce Platforms

4 days ago


Klang Municipal Council, Malaysia MEDICOS Full time

MEDICOS Official Store is seeking an experienced E-commerce Coordinator to join our team. As a key member of our e-commerce team, you'll play a vital role in maintaining our top-rated customer service and driving improvements based on customer feedback.

About MEDICOS Official Store

Since its inception in 2020, MEDICOS Official Store has become a Top 3 Health Store on Shopee and Lazada. Our commitment to excellence has earned us a 99% positive store rating. In this role, you'll contribute to maintaining our 5-Star customer service standard by providing pre- and post-purchase support that exceeds customer expectations.

Responsibilities
  • Deliver exceptional customer service by responding to inquiries on Lazada, Shopee, and Shopify.
  • Serve as a point of contact for customers, resolving their concerns and issues promptly.
  • Collaborate with new and part-time employees to ensure seamless customer support.
  • Analyze customer feedback to identify areas for improvement and implement changes to existing processes.
Requirements

To succeed in this role, you should have:

  • A minimum of one year of experience in sales or customer service.
  • Excellent communication and problem-solving skills.
  • A proactive approach to identifying and resolving customer issues.
  • Proficiency in Microsoft Office tools.
Why Join MEDICOS Official Store?

We're more than just a company – we're a community of innovators who share a passion for creating exceptional customer experiences. Join us and discover opportunities for growth, development, and collaboration in a vibrant and dynamic work environment.



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