Assistant Hospitality Services Coordinator

5 days ago


Penang, Malaysia Nirvana Asia Full time
Job Description:

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We are seeking a skilled Customer Service Representative to join our team at Nirvana Asia. In this role, you will be responsible for handling guest calls, requests, and concerns with professionalism and courtesy.

As a key member of our front desk team, you will be the first point of contact for guests and will provide assistance with their queries, resolve issues promptly, and maintain accurate records of guest interactions.

To succeed in this role, you must have excellent communication skills, a positive attitude, and the ability to work well under pressure. You should also be proficient in using technology to manage guest information and preferences.

We offer a competitive salary and benefits package to successful candidates.

Key Responsibilities:

  • Answer, record, and process all guest calls, requests, questions, or concerns.
  • Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
  • Follow up and ensure that any outstanding requests are resolved.
  • Advise guests of any messages received.
  • Verify and adjust billing.
  • Operate telephone switchboard station.
  • Monitor busy or unanswered lines, check back with callers on hold to update status, take messages.
  • Activate and deactivate guest room message lights.
  • Transfer guests with internet access issues to internet service provider's customer support line.
  • Assist callers with credit card, calling card, long distance, collect, overseas, and person-to-person calls.
  • Log guest requests, incidents, adjustments, and comment cards into the computer to allow for proper tracking and documentation.
  • Supply guests with directions and property information.

We welcome applications from motivated and customer-focused individuals who are passionate about delivering exceptional service.



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