Guest Services Coordinator
3 days ago
As a Guest Services Manager at JEN by Shangri-La, you'll play a pivotal role in shaping the guest experience. With a passion for delivering exceptional service and a talent for leadership, you'll inspire your team to exceed expectations.
Your key responsibilities will include:
- LEADING THE TEAM: Motivate and guide staff to achieve exceptional results
- CUSTOMER SATISFACTION: Develop and implement strategies to drive customer satisfaction and loyalty
- FRONT DESK MANAGEMENT: Manage the front desk with precision and efficiency
- CROSS-FUNCTIONAL COLLABORATION: Collaborate with other departments to deliver seamless guest experiences
To succeed in this role, you'll need:
- A strong background in hospitality or service industry, preferably in a leadership position
- Proven customer service and communication skills to engage with diverse guest demographics
- Ability to work well under pressure in a fast-paced environment
- Strong organizational and multitasking abilities to prioritize tasks effectively
- Fluency in multiple languages is a significant asset
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